Proactev™ Station Monitoring
Included with every Hypercharge charging solution, Proactev™ Station Monitoring is a premier network monitoring service designed to ensure your Hypercharge charging stations are always performing at their best.
Unparalleled Real-Time Insights
Proactev™ provides comprehensive, real-time data analysis, processing over 1,000 records per minute to keep your charge stations running smoothly.
Active Troubleshooting
Instead of waiting for problems to escalate, Proactev™ identifies and isolates issues in real-time, facilitating quicker resolutions and minimizing disruptions.
Enhanced User Experience
By dynamically diagnosing issues and offering targeted resolutions, Proactev™ ensures a seamless experience for your customers, boosting loyalty and trust in your brand.
Proactev™️ Standard Features
Proactev™ oversees all charging stations on the Hypercharge Network in real-time, isolating any issues, and instantly notifying our network operations team the moment they arise.
Proactev™ examines subsets of logged data to determine when chargers are not delivering energy to specification, such as a failed meter board, ensuring all chargers meet the highest quality standards.
Driver Monitoring
Proactev™ aids in identifying driver-specific issues, even when the charger is fully operational. Proactev™ helps isolate what the vehicle is reporting in conjunction with the actions the driver has taken to determine when a driver needs support.
Proactev+ Preventative Maintenance
For the ultimate peace of mind, Proactev+™ for Level 2 and DC Fast Chargers are preventative maintenance plans from Hypercharge that maintain your EV charging stations with value-added services in addition to the standard Proactev™️ Station Monitoring.
With Hypercharge taking the lead, we conduct quarterly on-site service visits, offer preferred access to software updates, include priority monitoring, and guarantee network uptime for maximum success.
