Warranty Policy

This warranty policy (“Policy”) outlines the terms and conditions of the Standard, Extended, and Comprehensive warranty programs offered by Hypercharge Networks Corp. (“Hypercharge”). This Policy applies to the Hypercharge EVC10, Hypercharge EVC11, and Hypercharge Halo Level 2 Chargers purchased from Hypercharge (the “Covered Products”).

1. Warranty Coverage Levels

The following is a summary of the different warranty coverage levels offered by Hypercharge.  Standard Warranty is included with the purchase of the Covered Products.   The Extended Warranty and Comprehensive Warranty levels are only applicable if you have purchased these options from Hypercharge.

2. Warranty Exclusions

The warranties described in Section 1 (Warranty Coverage Levels) do not apply to, and Hypercharge shall have no responsibility for, any defects, damages, failures, or performance issues caused in whole or in part by any of the following:

• Unauthorized Installations, Modifications or Repairs

Any installations, modification, alteration, or repair made to the product or system by anyone other than Hypercharge or an authorized service provider, including use of unauthorized parts or accessories.

• Improper Use or Operation

Use of the product or service in a manner not consistent with its intended purpose or documentation, including but not limited to:

• Operating outside of recommended environmental specifications (e.g., temperature, humidity, power supply);
• Physical abuse, neglect, or mishandling; or
• Improper installation or configuration

• External Causes

Damage or failure resulting from events or conditions beyond Hypercharge’s control, including:

• Networking outages where Hypercharge does not provide managed networking service under contract with the site;
• Power surges or electrical faults;
• Fire, flood, earthquake, or other acts of God; or
• Force majeure events, war, terrorism, or civil unrest

Issues caused by third-party software, hardware, networking, or services not supplied or certified by Hypercharge, including integration failures with such third-party components.

• Consumables and Wear-and-Tear Items

Degradation or failure of consumables or components subject to normal wear and tear, including (but not limited to) charging cables, plugs, connectors, or any related wiring.

• Unsupported Software or Firmware

Use of outdated or unsupported versions of software or firmware after notice has been given to upgrade or patch as part of the support agreement.

• Customer Negligence or Misuse

Any loss or damage resulting from the Customer’s failure to follow operational guidelines, perform regular backups, implement security measures, or maintain the system as advised.

• Data Loss and Corruption

Loss, corruption, or unauthorized disclosure of data, unless covered under a separate data protection or managed backup agreement.

• End-of-Life (EOL) Products

Any product or service that has reached its End-of-Life or End-of-Support status as officially communicated by [Company Name] or the original manufacturer.

• Beta or Trial Software/Services

Software or services provided on a trial, evaluation, or beta basis are provided “as-is” without warranty of any kind.

• Cable Management Systems

Failures or damage to external cable management systems—such as retractors, reels, guides, or other accessories—are excluded, whether integrated or separately mounted.

• Pedestals and Mounting Hardware

Structural elements including pedestals, posts, brackets, and other mounting or support hardware are not covered under any warranty, including corrosion, deformation, or physical damage due to improper use or installation.

• Acts of Vandalism, Theft, or Misuse

Any damage or malfunction resulting from vandalism, tampering, theft, negligence, abuse, misuse, or intentional destruction is not covered.

• Weather-Related Damage

Any damage caused by extreme weather events or environmental exposure, including but not limited to flooding, lightning, hail, windstorms, or prolonged exposure to corrosive conditions (e.g., salt air, chemicals) is not covered.

• Third-Party Accessories and Components

Use of non-approved or third-party components, accessories, or modifications (such as adapters, mounts, or enclosures) not supplied or authorized by Hypercharge is not covered.

3. Additional Terms:

1. The Warranty may be subject to additional terms and conditions of the manufacturer from time to time.
2. The Company reserves the right to use new, refurbished, or remanufactured parts and products for warranty service.

4. Warranty Disclaimer.

THE WARRANTIES EXPRESSLY SET FORTH IN THIS POLICY ARE THE SOLE AND EXCLUSIVE WARRANTIES GIVEN BY HYPERCHARGE FOR THE COVERED PRODUCTS, HYPERCHARGE MAKES NO WARRANTIES, REPRESENTATIONS OR CONDITIONS IN CONNECTION WITH THE PRODUCTS WHETHER EXPRESS OR IMPLIED, IN FACT OR IN LAW, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABLE QUALITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.

5. Claim Procedure:

In the event that your covered product requires service or parts replacement, please follow these steps:

• Contact our Customer Service Department at or call +1 (888) 320-2633 to initiate the claim process.
• Provide the details of the issue, site address, and your contact information.

6. Limitation of Liability

IN NO EVENT WILL HYPERCHARGE BE LIABLE TO YOU WITH RESPECT TO ITS OBLIGATIONS UNDER THIS POLICY OR OTHERWISE UNDER ANY THEORY, INCLUDING CONTRACT AND TORT, FOR ANY LOSS OF PROFITS, COST OF COVER, INDIRECT, SPECIAL OR INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING (BUT NOT LIMITED TO) DAMAGES FOR LOSS OF DATA, LOSS OF USE, LOSS OF GOODWILL OR LOSS OF BUSINESS, EVEN IF YOU HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS POLICY, HYPERCHARGE’S LIABILITY TO YOU FOR ANY DAMAGES ARISING OUT OF OR RELATED TO THIS POLICY WILL BE LIMITED TO $50. THE FOREGOING LIMITATION WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

In certain jurisdictions, some exclusions or limitations of this limited warranty may not apply.  The terms of this policy, except to the extent lawfully permitted, do not exclude, restrict, or modify but are in addition to the mandatory statutory rights applicable to the sale of the product to you. This warranty gives you specific legal rights. You may have other rights, which vary from jurisdiction to jurisdiction.

7. Changes to the Policy

The Company reserves the right to update or modify this policy at any time and from time to time without prior notice. If we make any material changes to the policy, we will notify you before such changes are effective.  For example, we may update or modify this policy to ensure this policy is aligned the Warranty coverage provided by the manufacturer. 

Hypercharge Contact Information:

Hypercharge Networks Corp.

208-1075 West 1^st Street

North Vancouver, British Columbia,

V7P 3T4, Canada

T: +1 (888) 320-2633

E :

For any inquiries or Warranty claims, please do not hesitate to contact us.