OnCurb by Hypercharge
Proactev™ Network Intelligence
Proactev™ Network Intelligence is Hypercharge’s proprietary network support platform, connecting our 24/7 customer support team with the cases, systems, and live operational data behind the entire Hypercharge EV charging network.
From continuous station monitoring to AI-assisted case triage and diagnostics, Proactev™ keeps your chargers available longer, resolves issues faster, and delivers a more reliable charging experience for your drivers.
Support Grounded in Real Charging Data
If one of your drivers requests support, Proactev™ immediately connects to the charger and brings the station’s current status, open faults, recent charging sessions, and relevant site and driver details into one view.
By the time our support team begins investigating, the operational context is in full view, helping us understand what’s happening and move toward a faster resolution.
Human Intelligence
Proactev™ assists with triage and diagnosis while the Hypercharge support team manages customer communication, operational decisions, and action.
Artificial Intelligence
AI-assisted triage helps categorize each request and direct it into the appropriate support workflow for fast resolution.
An Entire Operational Picture in One Support Environment
Proactev™ brings the case, charger, site, driver, and activity into one unified support environment.
View the request, support history, case status, priority, and assigned support workflow.
Charging Intelligence
Review charging station status, connectivity, open faults, recent sessions, and energy delivery.
Driver Intelligence
Access driver account details, charging history, balance, access status, and session context.
Site Intelligence
View the property, installed chargers, network performance, uptime, and site-level context.
How Proactev™ Network Intelligence Works
1.
Proactev™ continuously monitors station status, energy delivery, and network performance across the entire Hypercharge network.
2.
When a case arrives, Proactev™ connects the case with the relevant charger, session, driver, and site data.
3.
Diagnose and Route
AI-assisted triage analyzes the request, surfaces the operational context, and directs the case into the appropriate workflow.
4.
Support and Act
Our customer support team receives the information and tools needed to investigate the issue, communicate with the driver, and take action fast.
Technology you may never see. Support your drivers will notice.
Faster Investigations
Relevant support and charging information is connected from the moment a case arrives.
Better Support
Investigations are grounded in recorded charger, site, session, and driver data.
Stronger Charging
Continuous network visibility helps Hypercharge protect charger availability and support drivers.